Refund policy

Thank you for shopping with us! We take great care to ensure that every sareeโ€”whether it is a pure Banarasi weave or a hand-embellished occasion-wear pieceโ€”reaches you in perfect condition.
Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility (Only for Damaged Products)

We offer returns only in case of a damaged or defective product received by the customer.

To qualify for a return:

  • You must notify us within 48 hours of delivery.
  • The product must be unused, unwashed, and in the original condition with tags, packaging, fall/beads (if provided), and accessories intact.
  • You must provide clear unboxing video proof showing the damage. The video must be taken before opening the package completely and should show:
    • the full parcel from all sides,
    • shipping label,
    • opening of the parcel, and
    • the damaged area clearly.

Without an unboxing video, returns cannot be accepted.

2. Items Not Eligible for Return

  • Products reported after 48ย hours of delivery.
  • Products that have been used, tried with makeup/perfume stains, altered, or washed.
  • Color variation issues (slight differences may occur due to screen settings & lighting).
  • Minor weaving variations, zari threads, or handmade irregularities, as these are natural characteristics of handloom and handwork products.

3. Return Process

  1. Contact us within 48ย hours of delivery via email/WhatsApp with your order number and unboxing video.
  2. Our team will verify the claim and approve the return if valid.
  3. Once approved, we will arrange a pickup or provide return instructions.
  4. The product must be securely packed and handed over in its original unused condition.

4. Refund Process

  • Once the returned product reaches us and passes quality inspection, we will initiate a full refund.
  • Refund will be processed to your original mode of payment within 3โ€“7 working days.
  • If the return is rejected due to tampering, use, or absence of proper proof, no refund will be processed.

5. Exchanges

If you experience a size-related issue with your order, we offer an exchange under the following conditions:

Size Exchange Eligibility

  • Requests for size exchange must be raised within 48 hours of delivery.
  • The product must be unused, unworn, unwashed, and returned in its original condition with all tags, packaging, and accessories intact.
  • Exchange is applicable only for size-related issues and is subject to the availability of the requested size.
  • Customers are responsible for the shipping charges involved in the exchange process unless the incorrect size was sent by TVISA.

Please Note

  • Exchange requests made after 48 hours of delivery will not be accepted.
  • Products purchased during clearance sales, special promotions, or marked as Final Sale are not eligible for exchange unless they are defective or an incorrect item was delivered.
  • TVISA reserves the right to decline an exchange if the returned product does not meet the above conditions.

For assistance, please contact our customer support team with your order details, and we'll be happy to help.

6. Disclaimer

Handloom and handcrafted sarees may have slight variations, thread pulls, or irregularities, which are natural features and not considered defects.
We maintain high quality standards but request customers to understand the uniqueness of artisanal products.