Terms of service

Welcome to our website. By accessing, browsing, or purchasing from this platform, you agree to the following Terms & Conditions.
Please read them carefully before using our services.

1. General Information

This website is owned and operated by [Your Brand Name].
Throughout these Terms, the terms “we”, “us”, and “our” refer to the brand.

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page.

2. Product Description & Representation

We take great care to display and describe our sarees accurately, including colours, weaving patterns, and handwork details.

However:

  • Slight colour variations may occur due to different screen settings or lighting.
  • Handloom and handcrafted products may have natural irregularities (such as minor thread variations or small handwork differences). These characteristics are normal and not considered defects.

By purchasing, you acknowledge these natural variations.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.
  • Prices may change without prior notice.
  • We accept multiple payment modes, including online payment gateways.
  • For international orders, currency conversion and bank charges (if any) will be the customer's responsibility.

4. Order Confirmation

Once an order is placed:

  • You will receive a confirmation email/WhatsApp message.
  • Orders may be cancelled within 2 hours of placement. After this time, processing begins and cancellations cannot be accepted.

We reserve the right to refuse any order due to payment issues, product unavailability, or suspicious activity.

5. Shipping & Delivery

  • We ship across India and offer international shipping with additional courier charges.
  • Delivery timelines may vary by location and courier conditions.
  • Customs duties or import taxes (for international orders) must be paid by the customer.
  • We are not responsible for delays caused by courier services, natural events, or customs clearance.

For full details, please refer to our Shipping Policy.

6. Returns & Refunds

We offer returns only in case of a damaged product and only when reported within 24 hours of delivery.

A mandatory unboxing video is required as proof.

Returns will be accepted only if the product is:

  • unused and unwashed
  • in original packaging with tags intact
  • approved by our quality check team

Refunds will be issued after inspection.
No return/refund is offered for colour variations, handloom characteristics, or customer-caused damages.

For full details, refer to our Return & Refund Policy.

7. International Orders

For customers outside India:

  • Shipping charges depend on destination and order weight.
  • Customs duties, import taxes, or clearance fees are not included in product price and must be paid by the customer.
  • Delays caused by international transit or customs are beyond our control.

8. Intellectual Property Rights

All content on this website—including images, videos, designs, logos, product descriptions, and text—is the intellectual property of [Your Brand Name].

You may not copy, reproduce, or distribute any material without written permission.

9. Limitation of Liability

We are not responsible for:

  • incorrect or incomplete shipping addresses provided by customers
  • delays caused by courier services
  • damage caused after the product is delivered
  • any direct or indirect losses arising from use of our website or services

Our liability is limited solely to the value of the purchased product.

10. User Conduct

By using our website, you agree:

  • not to misuse the platform
  • not to attempt unauthorized access
  • not to engage in fraudulent activity

We reserve the right to terminate service to any user violating these terms.

11. Privacy & Data Protection

Your personal information is handled with confidentiality and used solely for order processing and customer service.
For full details, please refer to our Privacy Policy.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by Indian law.
Any disputes will be subject to the jurisdiction of the courts in [Bangalore / Karnataka], India.